This is something I really love about my job. It’s a small company, and we don’t have any of these kinds of process overheads.
It’s accepted that people fuck up (and in most cases that’re relevant to me, I’m the people in question) but if I can reproduce the problem, I can often get the fix in the users’ hands the next day. Generally the positive effects of a quick turnaround and feeling like they matter outweigh the negatives of the problem being there in the first place.
Not to say I don’t have stuff in the “tech debt” bucket, but having the autonomy to just fix the low-hanging fruit makes for a satisfying work environment.
Oh for sure. I’ve been lucky enough that I’ve only ever worked for places with at most a few hundred employees, so my experiences of larger companies have been at best second-hand — but it was enough to know that I’d never want to work somewhere like that.