• ricecake@sh.itjust.works
    link
    fedilink
    arrow-up
    1
    ·
    5 months ago

    I’ve never understood the people who seem to not get that some people actually don’t mind scanning their stuff and putting it in bags, and insist that that’s the line between what the customer does and the employee. They also used to carry your groceries to the car for you, and you can also get them to pick everything up, bag it and bring it to your car or house. It’s not like the checkout process is the special part that can’t change.

    Yeah, they want to save money by having fewer people get more customers checked out faster. I don’t really care since the part I like, getting finished at the store, happens faster.

    • grue@lemmy.world
      link
      fedilink
      English
      arrow-up
      0
      ·
      edit-2
      5 months ago

      The check out is the part where the actual sales transaction occurs. It really is materially different from those other services you mentioned.

      Also,

      I don’t really care since the part I like, getting finished at the store, happens faster.

      That was true until they realized they could enshittify by closing all the regular check-outs and force everyone into it. Now it’s just as slow as full-service used to be.

      • ricecake@sh.itjust.works
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        check out is the part where the actual sales transaction occurs. It really is materially different

        Like a vending machine? Or the gas station? Or the grocery pickup, where I pay online?
        What makes a human being present for me giving my money to a machine different if it’s a grocery store as opposed to one of those?

        Sorry your experience sucks. Stores near me regularly have both open and the self checkout is invariably significantly faster. It’s not like I just didn’t notice that something I do several times a week actually sucks.

    • toynbee@lemmy.world
      link
      fedilink
      arrow-up
      0
      ·
      5 months ago

      I love self checkout. Conversation with strangers is difficult, slow and often not fun. Separating that aspect from checking out is the best customer service a lot of stores offer.

      Some stores near me are removing or disabling self checkout. Apparently this better serves the customer. Can’t quite see how taking away options improves things, but …

      • Naura@startrek.website
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        Yea the issue is the employer doing it to make more profit instead of spreading the more profit they make to the workers. There is nothing wrong with self check out. There is something wrong with people being paid shit when the company is sending dividends to stockholders instead.

      • Mouselemming@sh.itjust.works
        link
        fedilink
        arrow-up
        0
        ·
        edit-2
        5 months ago

        I respect your preference, and for some people it could even be considered a “reasonable accommodation.”

        But I prefer to have the person who does this all day whip through the scanning and bagging while I pay up. It may not be rocket surgery, but good cashiers have an efficiency of eye/brain/hand motion that I can’t match. Especially when there’s multiples of the same item, their machine trusts them to do it the efficient way rather than scanning and weighing each item. Or having the produce codes at their fingertips without stopping to read them. And since all machines have little quirks, it’s helpful to know exactly where to apply “percussive maintenance.”

        I am comfortable speaking with strangers, so I always thank them and wish them a good day. And I don’t stand for entitled assholes giving them shit, either.

        Having both options is best and should be part of ADA compliance.

      • ScoopMcPoops@lemmy.world
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        It doesn’t, it’s because people shoplift at self checkout all the time and the big retailers can’t figure out how to stop it. Almost every shop in my town forces you to do self checkout, they don’t even have cashiers most of the time. Last time I was at my local walmart they had like 6 self checkouts and 4 cashiers just standing there staring at everyone trying to find shoplifters. They still can’t find them though lol.

        • toynbee@lemmy.world
          link
          fedilink
          arrow-up
          0
          ·
          5 months ago

          Well, this can’t possibly be the case. The giant corporations who assuredly only have my best interests in mind tell me it’s what I want, not what they want.

        • Furbag@lemmy.world
          link
          fedilink
          arrow-up
          0
          ·
          5 months ago

          Which is bizarre, because shrinkage due to theft at all major retail chains is at historic lows, but they keep complaining that they can’t make any money due to rampant shoplifting. Then you look at their profits for each fiscal year and wonder what their deal is if losses due to shoplifting have never been lower and profits have never been higher?

          It’s an easy scapegoat to justify closing low performing stores. It essentially shifts the blame onto the community, rather than the greedy suits.

      • pearsaltchocolatebar@discuss.online
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        They have some new AI thing watching the cameras that will make that a lot harder. Like, it wouldn’t let me scan the same item twice instead of scanning both identical items.

        • kmaismith@lemm.ee
          link
          fedilink
          arrow-up
          0
          ·
          5 months ago

          This is why i refuse to use self check out. If they wont trust me to do the job my way i wont do it for free.

          • dejected_warp_core@lemmy.world
            link
            fedilink
            arrow-up
            0
            ·
            5 months ago

            For me it’s the damn scale under the bag, and how long the kiosk takes to register the weight of the last scanned item. Then the system “unlocks” and lets me scan another item. This system slows me down to the speed of the worst clerk in the store.

    • ColeSloth@discuss.tchncs.de
      link
      fedilink
      arrow-up
      0
      ·
      5 months ago

      That’s not the actual animosity towards things like self checkout, most of the time. It’s a distaste for a large corporation to replace jobs with automation. Sure, it’s a menial job, but it was still an ability for someone to have a job if they needed one.

      Labor shortages go up and down with time and what a lot of younger people don’t really understand was that sometimes the country would go years with it being hard to find any job. Even a bad one. The last 15 years have been pretty easy to find work, so a lot of the younger people can’t really know what it was like when you could go a long time just trying to find a job.

  • RememberTheApollo_@lemmy.world
    link
    fedilink
    arrow-up
    1
    ·
    5 months ago

    My parents refused to use the self-checkout because “They take people’s jobs.”

    They were hardcore republicans perfectly happy to make sure those jobs got paid shit.

    • Paddzr@lemmy.world
      link
      fedilink
      arrow-up
      0
      ·
      5 months ago

      IE. We like the idea of slavery! Someone to do the dirty work while we act superior…while shopping at Walmart.

    • dan@upvote.au
      link
      fedilink
      arrow-up
      0
      ·
      edit-2
      5 months ago

      Do they also book all their travel through travel agencies, always use full-service gas stations, valet their cars instead of parking on the street, make restaurant bookings through concierge services, etc? Those are people’s jobs too!

      • WoodScientist@lemmy.world
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        Also, let’s not forget that you are doing someone’s job simply for using a shopping cart at all. Traditional grocers didn’t have anything like the aisles we wander through now. Rather, there would basically be a warehouse with a counter at the front. You walked up with your list of items, gave it to the grocer, and they would grab the items for you. Customers gathering goods themselves didn’t come about until the age of the supermarket starting in the mid 20th century.

        This is also why I have zero sympathy for stores that complain about theft and shrinkage. They’re the ones choosing to operate in a business model that makes theft easier. Traditional grocers didn’t have to worry about shoplifting, as everything was kept behind the counter. Sure, armed robbery was a concern then as it is now, but shoplifting wasn’t a concern.

        When the grocery stores abandoned the traditional model, they realized the money they saved on labor would more than make up for the increased losses due to shoplifting. And that was simply a choice they made. And it’s the same with self-checkout. They made a business decision that would inevitably result in increased theft, and they have no one to blame for it but themselves. If they don’t like the increased theft, they can go back to cashiers. Or hell, there’s nothing stopping Walmart from going all the way back to the traditional dry goods store model even. That would work really well with online orders as well. You don’t even let customers wander through most of the store. You just have a very long counter at the front of the store that customers walk up and tell the workers what they want. And the workers gather the order. You either wait for them to gather it, or you place the order in advance and have it ready when you pick it up. If Walmart did this, shoplifting would become virtually impossible. Their labor costs would skyrocket, but Walmart has it in its power to completely eliminate shoplifting if they really want to.

      • zerofk@lemm.ee
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        I always go into stores to throw stuff from the racks onto the floor, to make sure the people whose job it is to clean that up stay employed.

        I never buy anything of course, I don’t want stuff that’s been on the floor!

      • oldfart@lemm.ee
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        I’d book a flight through a travel agency if these still existed. Booking online is pure dread to me. I’m too young to have ever seen a travel agency but the concept of not having to deal with Ryanair and Wizzair is very luring.

        • AnarchoSnowPlow@midwest.social
          link
          fedilink
          arrow-up
          1
          ·
          edit-2
          5 months ago

          Travel agent saved my ass about 10 years ago when my connecting flight was delayed in air while I was on it. Completely missed the final leg of my journey because of a storm. Middle of the night and she helped me switch everything over and rent a car to drive the rest of the way and even got me upgraded to a more fun one. This was when I was going to a job interview and flying in the night before.

  • djsoren19@yiffit.net
    link
    fedilink
    arrow-up
    1
    ·
    5 months ago

    Recently had a support call with a woman who was complaining about our 2 factor authentication system because she could only access one web page at a time. When I asked her if she couldn’t just open a new tab, she said she was too old to learn how computers work and couldn’t do that. She went on to claim that there’s a lot of people at her level of ineptitude, and that we shouldn’t have implemented 2fa because “most people don’t have multiple monitors.”

    It was so, so hard not to throw out an OK Boomer as they proudly lectured me on the depths of their ignorance.

    • Rekorse@sh.itjust.works
      link
      fedilink
      arrow-up
      1
      ·
      edit-2
      5 months ago

      Can be funny for trivial stuff, but in the medical field this type of stuff is pretty messed up in my opinion. Some medical places implement stuff like that just because they refuse to pay people to staff the phones in scheduling.

      Also, if the old lady doesnt want MFA thats her choice.

      • yetAnotherUser@discuss.tchncs.de
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        Mandatory MFA isn’t a bad thing though.

        If an old lady doesn’t want to remember a password, should she be able to enter just her email/identifier without any verification?

        • dan@upvote.au
          link
          fedilink
          arrow-up
          0
          ·
          5 months ago

          MFA doesn’t really help much in the case of a tech illiterate person though, since TOTP codes can be phished just like username and password can. A scammer that calls them will just ask for the code in addition to the username and password.

          My employer uses Yubikeys with FIDO2/WebAuthn for two factor auth, but that’s probably too complex for a non technical person to figure out (even if it’s basically just “press the button when it tells you to”).

          • yetAnotherUser@discuss.tchncs.de
            link
            fedilink
            arrow-up
            0
            ·
            5 months ago

            Well, TOTP prevents at least these attack vectors, even for tech-illiterate people:

            • Unnoticed data base leaks being used to gain full access to people’s accounts
            • Credential stuffing (using another service’s leaked credentials to gain access)

            With TOTP there must be at least some contact between the “hacker” and the victim.

        • Rekorse@sh.itjust.works
          link
          fedilink
          arrow-up
          0
          ·
          edit-2
          5 months ago

          I just think they should be able to opt out. Its up to the patient what their security posture is. If they don’t want it, they shouldnt be forced to have it. Just have them sign away their rights to sue the hospital or something along those lines.

          I’m open to hearing an argument why it should be forced to use MFA even if the patient doesnt want it. I know at least one hospital my company works with that has it optional for patients who want it.

          • yetAnotherUser@discuss.tchncs.de
            link
            fedilink
            arrow-up
            0
            ·
            5 months ago

            I think most people are just unaware of the risk that is involved. Healthcare information is some of the most sensitive data on a person and should be protected at all cost.

            Some older people in particular have as much of a self-preservation instinct on the internet as toddlers in real life. If protecting them takes away a tiny bit of agency from them then so be it because they cannot be trusted with such decisions. I believe any reasonable person would use MFA because trading off a tiny bit of convenience for a significant amount of security is always worth it.

            • Rekorse@sh.itjust.works
              link
              fedilink
              arrow-up
              0
              ·
              5 months ago

              Most of these patients have already received emails from multiple healthcare organizations that their data was breached though.

              The way medical data is stolen isnt through individual accounts usually unless you are famous or a politician.

    • stoly@lemmy.world
      link
      fedilink
      arrow-up
      0
      ·
      5 months ago

      There is a time when every person realizes that things have changed so much around them that they no longer understand how it works. It creeps up on you slowly, but in the Information age, that is accelerated. Every person here will experience some form of that at some point in their lives.

      • VeganCheesecake@lemmy.blahaj.zone
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        My father was 75 when his finances had deteriorated to the point where he was no longer able to afford a personal secretary.

        He had me explain the things he had to do, and he wrote them down on paper, step by step. He was pretty quickly able to do all the things he needed to do on his desktop.

        Never got fast typing down, so I got him dictation software. Anyway, I’m pretty convinced as long as your determined, you can stay hip to new technology in a way that at least allows you to work with it.

        • stoly@lemmy.world
          link
          fedilink
          arrow-up
          0
          ·
          5 months ago

          The difference is you. You enabled him and helped accommodate his needs. Without you, how’s he going to cope? Also you’re a good child.

      • djsoren19@yiffit.net
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        That’s entirely your choice, it’s not a requirement of life. You can continue learning new information, there’s nothing that forces you to give into ignorance. I’d also say there’s a pretty big difference between “I’m not a very tech savvy person” and “I am completely helpless and choose to make it other people’s problem.”

        • WoodScientist@lemmy.world
          link
          fedilink
          arrow-up
          0
          ·
          5 months ago

          It’s a balance in many ways. There’s some aspect of refusing to do things due to not wanting to learn things. But sometimes people don’t want to adopt technologies simply because they’re unwilling to accept some very glaring downsides. For example, if you demand 2FA, you are demanding that your customers essentially consent to have an ankle monitor and remote audio monitor on their person at all times. Smart phones track your location 24/7, and they seem to track what is spoken around them as well. They are absolutely a huge invasion of privacy, and it’s remarkable we ever let them become as indispensable as we have. They’re basically just ankle monitors we all voluntarily put on each morning. I can absolutely see people just refusing to have a smartphone for the privacy implications alone.

          I also have some red lines on technology. I refuse to use tiktok because of its privacy and psychological manipulation issues. And I’ve moved away from most social media, even if that cuts me off from some very useful communications and conversations in my family and community. I also refuse to buy any appliance with a wifi connection. I try to avoid any device that requires an app to use. If your widget requires an app but your competitor’s doesn’t, I’m buying from your competitor. If your widget requires an app and your widget is just something that would be nice to have, but not life-changing, I’m not going to buy your widget at all.

          It’s a very dangerous thing to simply decry anyone who rejects a technology as ignorant or not tech-savvy. Often people reject particular technologies for damn good reasons. If we just accept the newest thing with zero thought simply for the fact that it is new, we are actually the ignorant ones. Something being newer does not automatically make it better. And often newer things are inferior to old things, like the case of a lot of privacy-violating appliances and companies filling everything with DRM and trying to turn it into a subscription. I don’t want basic household items to require an app to use, as it is guaranteed that the security on that system will be crap, and that the product will stop working after a few years after the company stops supporting the app.

          If I’m buying a physical thing, I want it to be completely stand-alone and require zero continued feedback from its manufacturer in order to continue to function. You can tell me til you’re blue in the face about how spying on me helps improve the customer experience, but I’m still going to tell you to take your privacy-violating, app-dependent widget and shove it up your app-loving ass.

  • CumWeedPoop@lemmynsfw.com
    link
    fedilink
    arrow-up
    1
    ·
    edit-2
    5 months ago

    I get being mean to walmart because corporations are bad but being needlessly rude to random employees rubs me the wrong way. Most of us can’t get a job anywhere better despite having a degree. We have to deal with the mental abuse of people constantly treating us like dog shit just because we exist. The job situation is so fucked right now. I should not be having to compete with people that have masters degrees and decades of experience for tech support jobs that pay $15 an hour. Fuck this broken society.

    The last time I was not underemployed was 2018.

        • SchmidtGenetics@lemmy.world
          link
          fedilink
          arrow-up
          0
          ·
          edit-2
          5 months ago

          They tend to move faster, so maybe it was full and now isn’t while they waited for a cashier.

          Or maybe they just didn’t notice them either? People aren’t very perceptive, especially as they get older and start to lose their vision as well.

          Edit, they also seem to think the cashier is obligated to chat with them forever, the people want to talk, cashiers just want a paycheck.

    • danekrae@lemmy.world
      link
      fedilink
      arrow-up
      0
      ·
      5 months ago

      It’s so nice of employees, to help the company from needing a certain amount of employees.

      • ScoopMcPoops@lemmy.world
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        I had an employee direct me to self checkout at a fucking gas station were I was the only customer in the store. Shits pathetic.

  • Tin@lemmy.blahaj.zone
    link
    fedilink
    arrow-up
    0
    ·
    5 months ago

    I enjoy turning this one around. “Oh, you’re one of those socialists who wants everybody else to do your work for you, too lazy to lift your own groceries. Nobody wants to work anymore!”

  • roofTophopper@lemmy.world
    link
    fedilink
    arrow-up
    0
    ·
    5 months ago

    When I bring my banana through the cashier lane they give me a dirty look. But when I ride one of the lawnmowers inside and try to mount a self check out, I get kicked out of the store. MAKE UP YOUR MIND!

  • callouscomic@lemm.ee
    link
    fedilink
    English
    arrow-up
    0
    ·
    5 months ago

    I’d rather check myself out than deal with other idiots. It’s a win for my sanity.

  • TriflingToad@lemmy.world
    link
    fedilink
    arrow-up
    0
    ·
    edit-2
    5 months ago

    They also don’t schedule enough employees to keep the lines running quickly, they only have 2-3 lanes open most of the time when it’s busy as having another line is 2x $13-15 an hour for a bagger and a cashier. This gets people to either go to self checkout or wait forever. Naturally most people go through self checkout, which they’ll probably use as an excuse to make more self checkouts.
    (talking about the store I work at specifically, which isn’t a Walmart, but I assume Walmart does the same)

    • thermal_shock@lemmy.world
      link
      fedilink
      English
      arrow-up
      0
      ·
      5 months ago

      I REFUSE to put how many bags I took if I have to self checkout. I also buy less. in many states now there is a bag fee. if I have to scan and bag my own shit, you’re eating that cost and for not paying an extra employee to be there to help. I also don’t frequent you as often.

      • YarHarSuperstar@lemmy.world
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        you’re eating that cost

        Isn’t the bag fee usually a tax though? By not paying it you’re not screwing the store, you’re screwing whoever would get that tax (e.g. infrastructure, aid programs, etc)

        I also don’t frequent you as often.

        This might actually do something, if enough people are committed to it.

      • lud@lemm.ee
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        Why would you need someone to bag your shit, lol?

        That is nonexistent in my country except in the single Costco in the entire country and everyone feels pretty uncomfortable about it.

    • Duranie@literature.cafe
      link
      fedilink
      arrow-up
      0
      ·
      5 months ago

      “go to self checkout or wait forever.”

      On the unfortunate days I have to stop at the store when myself and everyone else are getting off of work, I’ve seen the lines at self checkout as long or longer than the registers.

      I’m use a self checkout if 1) there are empty checkouts and 2) I only have enough items that I can carry. Sure - then I’m getting in and out. But if I’m pushing a cart, I’m going to a cashier.

      • Baphomet_The_Blasphemer@lemmy.world
        link
        fedilink
        arrow-up
        0
        ·
        5 months ago

        If it was up to me, they wouldn’t be forced to stand all shift or be underpaid, but since I’m not in charge of shit I can’t change their company’s policies.

    • ZeroTwo@lemmy.world
      link
      fedilink
      arrow-up
      0
      ·
      5 months ago

      I agree! I was at a Walmart one time and some chick ran out right by us at a high speed. We had no idea what was going on but apparently she was stealing. The one worker said as they walked by us “you got all these people standing around doing nothing and they couldn’t stop her?” It was a smart ass comment. Did that employee really believe that I would risk my life for Walmart, of all places? I don’t work there, I’m not security, I’m not a police officer. Not my problem.

    • solsangraal@lemmy.zip
      link
      fedilink
      English
      arrow-up
      0
      ·
      5 months ago

      have fun waiting in line i guess? while i zip through the self checkout in a fraction of the time

      also, do you live in jersey? if not, then you’re pumping your own gas, bless your heart

    • wjrii@lemmy.world
      link
      fedilink
      English
      arrow-up
      0
      ·
      5 months ago

      Boy, you’re not gonna be happy when you learn how food stores used to work. They’ve been offloading things labor used to do onto the customers for a century.