Not only does the credit bureau max out their password length, you have a small list of available non-alphanumeric characters you can use, and no spaces. Also you cannot used a plused email address, and it had an issue with my self hosted email alias, forcing me to use my gmail address.

Both Experian and transunion had no password length limitations, nor did they require my username be my email address.

Update: I have been unable to log into my account for the last 3 days now. Every time I try I get a page saying to call customer service. After a total of 2 hours on hold I finally found the issue, you cannot connect to Equifax using a VPN. In addition there is no option for 2FA (not even email or sms) and they will hang up on you if you push the issue of their security being lax. Their reasoning for lax security and no vpn usage is “well all of our other customers are okay with this”.

  • Scott@lem.free.as
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    7 months ago

    This implies they’re storing the plaintext password.

    Ideally the password would be hashed with a salt and then stored. Then it’s a fixed length field and it shouldn’t matter how long the password is.

    • Helix 🧬@feddit.org
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      7 months ago

      Or a very very old database system, possibly DB2, where you can’t change the column limits or data types after the fact.

      • xthexder@l.sw0.com
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        7 months ago

        If they’re hashing, the column size should be irrelevant. Ideally the database should never see the plaintext password in the first place (though I could understand calculating the hash in the query itself). If they’re not hashing, they should really be rewriting their database anyway.

      • xthexder@l.sw0.com
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        7 months ago

        I’d rather see a paper explaining the flaws with salted passwords rather than “just use this instead”.

        My initial reaction is that this overcomplicates things for the majority of use-cases, and has way more to configure correctly compared to something basic like a salted sha256/sha512 hash that you can write in any language’s standard library.

        If the database of everyone’s salted password hashes gets leaked, this still gives everyone plenty of time to change passwords before anything has a chance of cracking them. (Unless you’re about to drop some news on me about long time standard practices being fundamentally flawed)

  • shortwavesurfer@lemmy.zip
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    7 months ago

    Financial institution security is quite frankly a freaking joke. My bank only has the options for 11 character passwords at maximum. It’s like oh come on that is way too easy these days

    • cm0002@lemmy.world
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      7 months ago

      Oh but wait! That non-customizable account number user ID that you have to wait for in the mail is definitely top notch security!

  • 𝕸𝖔𝖘𝖘@infosec.pub
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    7 months ago

    Correct me if I’m wrong, but the only reason to limit password length, is to save carrying cost on the database. But the only reason that this would be value added, is if the passwords are encrypted in reversible encryption, instead of hashed. Isn’t this against some CISA recommendation?

    • nocturne@sopuli.xyzOP
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      7 months ago

      I tried to log in to see if I could activate 2FA and it says I have to call customer service to log in now.

      • ShepherdPie@midwest.social
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        7 months ago

        Don’t worry this is easily solved by sending a fax of your drivers license Mo-Fr between the hours of 8:05am and 8:09am

  • alkaliv2@lemmy.world
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    7 months ago

    Just wait until you get to Transunion’s site. It is a dumpster fire of consisting of the worst sign up I’ve ever seen, “Contact our social team” and "If you haven’t logged in for awhile create a new account. I could not believe how awful it was. I had to just call and do it over the phone.

  • chiliedogg@lemmy.world
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    7 months ago

    I swear password restrictions are getting to the point where there’s eventually going to only be one usable password.

    • filcuk@lemmy.zip
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      7 months ago

      Yeah, it’s counterproductive to lay out a bunch of restrictions. Let people make a long-ass password that’s a memorable phrase - it’s safer anyway.

      Although I don’t know how anyone makes it without a password manager at this point.

      • sylver_dragon@lemmy.world
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        7 months ago

        I don’t know how anyone makes it without a password manager at this point.

        Password reuse. Password reuse everywhere.

          • nocturne@sopuli.xyzOP
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            7 months ago

            When I have to sign up for something on my phone I will use my pre Bitwarden default password. Then once I have a sec to sit down iPad or laptop I will change it to something more secure.

            I am currently fighting with my wife and children to start using a password manager.

            • Dizzy Devil Ducky@lemm.ee
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              7 months ago

              The funny thing about that is that I am currently on my laptop getting keepassxc set up. This post has somehow motivated me to finally get a password manager.

            • filcuk@lemmy.zip
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              7 months ago

              On your phone, you can select autofill, then ask bitwarden to generate a password, save and use that to register

              • nocturne@sopuli.xyzOP
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                7 months ago

                I have only used lastpass (they have had several breeches and I do not recommend them), Bitwarden (my current daily driver and my recommendation), and I have used Apple keychain a little for passwords at work that my wife can access without having full access to my Bitwarden.

  • js10@reddthat.com
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    7 months ago

    I have seen this on a site before and I never understood why. Whats the point of limiting the length of the password? Its not to save storage space since the plain text isnt stored and the hash should be a uniform length. So whats the advantage?

    • daddy32@lemmy.world
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      7 months ago

      Calculating hashes is supposedly more expensive for longer strings. That could be used to simplify some kind of overload attack like DDOS.

      • xthexder@l.sw0.com
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        7 months ago

        If they’re not already rate-limiting login attempts that’s another huge problem…

      • ReveredOxygen@sh.itjust.works
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        7 months ago

        If they’re using md5 (which would be in line with their security practices), the block size is 512 bits. That means that everything less than 64 characters is the same cost

  • kingthrillgore@lemmy.ml
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    7 months ago

    A 20 character password of case insensitive letters and numbers is quite unbreakable (taking billions of years to brute force). Still, what a strange way to announce your database is old and you probably aren’t hashing your password with anything stronger than MD5. Or worse.

    • Toribor@corndog.social
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      7 months ago

      My default is to generate a 32 character password and store it in a password manager. Doesn’t matter to me how many characters it has since I’m just going to copy and paste it anyway.

      Pretty surprising how many places enforce shorter passwords though… I had a bank that had a maximum character limit of 12. I don’t bank with them anymore. Short password limits is definitely is an indicator of bad underlying security practices.

    • 🅿🅸🆇🅴🅻@lemmy.world
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      7 months ago

      A hash has a fixed length, including MD5. There’s no reason to cap password (input) Iength. You can hash the whole bible and still get the same length hash. So either they don’t even hash it, they’re idiots, or they try to be unnecessarily cautious to avoid some other limit / overflow, like POST max size (which would still be counted in at least KB, not several characters). The limit on what special characters you can use is also highly suspicious - that’s not how you deal with injections / escaping your inputs.

      • drivepiler@lemmy.world
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        7 months ago

        Hashing takes longer the longer the string is, so it technically could impact performance if many people with very long passwords log in simultaneously. 20 characters is ridiculous though, you could probably cap it at hundreds and still be completely fine.